SOUTHWEST AIRLINES MAP OF DESTINATIONS OFFLINE

During the final 10 days of 2022, Southwest canceled about 16,700 flights nationwide, prompting an investigation by the U.S. In late December, the airline canceled or delayed as many as 170 arriving or departing flights through Austin. However, the airline has been plagued with delays in the past. Between January and October 2022, Southwest passengers made up about 6.7 million of the airport's total passenger volume of 17.5 million travelers. Southwest is an extremely popular airline at the Austin airport. 'We're looking forward to delivering a new outbound baggage handling system and expanded and improved checkpoints through the Journey With AUS Program,' Grimmett wrote.

SOUTHWEST AIRLINES MAP OF DESTINATIONS OFFLINE

More: Austin settles airport legal battles for $88 million, will take control of South TerminalĪ component of the airport's baggage handling system was temporarily offline Friday, which had 'cascading effects' on security lines, airport spokesperson Bailey Grimmett wrote in an email, adding the airline was working with the TSA and airline partners to identify if further action is necessary. He apologized to customers affected by the delays and wrote that he appreciated their patience. He wrote that problems with the airport's baggage belt and TSA checkpoints compounded delays at the airport.

Landson confirmed in an email that the airline experienced minor issues with its check-in system Friday morning. Buca the dog JTicketing, baggage equipment causes delays, airport says The airport’s Twitter account responded to many passengers and gave them this address to use for further questions: airport spokesman confirmed that the Austin Airport did have a breakdown in the baggage handling system and that the problems were not all the fault of Southwest Airlines.Disaster! this line in insane and this is clear line. 'The lack of baggage X-ray/screening machines and lack of staff is a major problem.' 'Major let down this morning…many, many passengers missed their flights including my family after getting to the airport with plenty of time,' one Twitter user wrote. Many people took to Twitter and other forms of social media to complain. For those who did miss their flights due to the original ticketing problem, it remains tenuous to see if they are eligible for a refund. Other airlines besides Southwest were overrun with people trying to change their tickets. One man said he waited for almost two hours at the TSA PreCheck line, which is supposed to expedite the security process for those who have enrolled in the program. 'It was like getting on a ride at Disney World,' one passenger said of the lengthy crowds and the wait. Many people wound up missing their flights, and other airlines were inundated with people trying to rebook their flights.ĭan Landson, a Southwest spokesperson, said several factors led to the delays but an airport spokesperson said a problem at Southwest’s ticket counter was the root cause. The airline’s problem spilled over to other major airlines and caused massive delays at Austin-Bergstrom International Airport on Friday. Southwest Airlines appears to have been at fault with another technical snafu. It was like a domino effect and not in a good way.

Last updated: 11:25 AM ET, Sat June 17, 2023

Southwest airlines map of destinations